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FAQ
What are "DiMarzio® black back pickups"?
Although "black back" is not a nickname that we have ever used, it commonly refers to the fact that some of our humbuckers have black base plates rather than brass or nickel silver. This is simply a cosmetic choice which does not affect performance, and it doesn't actually refer to specific models. However, the Breed⢠and Evolution® models are built with black base plates as a standard feature.
Can I get left-handed pickups for my left-handed guitar?
For most pickup models, you can use standard pickups in a left-handed guitar or bass. For the models where it makes a difference, you can get a special left-handed version at no extra charge. Those models are True Velvetā¢, True Velvet Bridgeā¢, Red Velvetā¢, HS-4ā¢, all Virtual VintageĀ® and Area Strat replacement models, Injector⢠neck and bridge, Area T⢠neck model.
How long does it take to get special order pickups?
Generally, orders for pickups in standard colors leave our factory within three days of order submission (and often faster than that). Items in non-standard colors or configurations may take up to five business days to leave our factory depending on production demand. As of 2020-2021, lead times may be further extended due to COVID-19.
Orders are fulfilled on a first come, first serve basis, and larger orders may require additional lead times. Please contact us for further information on turnaround times if you require an item within a specific time frame.
7-string version of a 6-string pickup?
Several of our 6-string models are available in 7-string versions of the same name. Additionally, our Blaze⢠neck model is very similar to an EvolutionĀ® neck model, and our Blaze⢠bridge model is very similar to a Steveās Specialā¢. All 7-string models that we presently offer are listed on the 7-String pickup page; we are unable to make custom 7-string versions of any other 6-string pickups at this time.
Can I get a Strat replacement model without the magnet stagger?
Yes, we can make the magnets all the same height as a special order.
What is a distortion pickup?
All magnetic pickups produce a clean signal with no distortion. Distortion is produced either in the amplifier or in effects pedals or rack effects. When a pickup is said to produce distortion, it indicates a pickup with high output, which more easily drives amplifiers into distortion. An amplifier with a totally clean channel or clean setting may not distort at all, even with a high output pickup.
Is there an extra charge for colors?
The List Price for DiMarzioĀ® full-size humbuckers applies to black, cream and black/cream only. All other colors and color combinations on full-size humbuckers have a $10 higher List Price. Dealer prices may vary.
Can I change my pickup's color?
Full-sized humbuckers with visible coils have a permanent, molded-in color that can not be changed. Most pickups for Strat and Tele replacement have replaceable covers that come in a variety of colors available here. Most other models have non-replaceable covers.
Can I get a single-coil pickup in reverse polarity?
All of our true single-coil pickups are available with reversed polarity and connections at no additional charge.
Can I get the ____ model that you made for a guitar company?
We are occasionally able to sell some OEM pickups directly to customers, or to make a recommendation as to which other pickup in our retail line would most closely resemble it. For additional information, please contact our tech department at [email protected].
Can I get extra strap ends to install on my other guitars so I can use the same strap?
How long does it take to get pickups in colors?
Generally, orders for pickups in colors take an extra day or two to leave our factory. As of 2020-2021, lead times may be further extended due to COVID-19.
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Terms and Conditions
By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
Tech Support
Our technical support hours are Monday through Friday 11:00 AM - 3:00 PM Eastern Time
Phone
+1 (718) 816-8112
Toll free: (800) 221-6468
Email
We endeavor to reply to most emails by the next business day.
Additional Support Links
Shipping & Returns
SHIPPING:
DiMarzioĀ® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
DIMARZIOĀ® 5 YEAR WARRANTY
Contact Us
Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
Fax
+1 (718) 720-5296
We endeavor to reply to most emails by the next business day.
General Info/Sales: [email protected]
Technical Support: [email protected]
Mail / Shipping