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FAQ
What DiMarzio pickups did Eddie Van Halen use?
1) In the early 1990s, DiMarzio designed both the neck and bridge pickups for the (now discontinued) famous Van Halen Music Man signature guitar. This was the first ground up guitar design that Van Halen made. (See DiMarzio Remembering Van Halen)
Do I need a Standard or F-Spaced pickup?
DiMarzio full-size humbuckers are available in two different spacings for better string-to-pole piece alignment. Guitar makers vary both their bridge and nut dimensions, and offshore production can also be different from USA versions.
7-string version of a 6-string pickup?
Several of our 6-string models are available in 7-string versions of the same name. Additionally, our Blaze™ neck model is very similar to an Evolution® neck model, and our Blaze™ bridge model is very similar to a Steve’s Special™. All 7-string models that we presently offer are listed on the 7-String pickup page; we are unable to make custom 7-string versions of any other 6-string pickups at this time.
How do I connect a 4-conductor pickup?
For normal series-humbucking wiring, solder the black and white wires to each other and insulate that connection with tape. The red wire is the hot output and the green and bare wires go to ground, usually by soldering them to the back of a pot. If the pickup sounds "out-of-phase" when played with other pickups, use the green as hot and connect the red and bare to ground.
I want to emulate the Vai pickup combination. What kind of single coil should I use?
Evolution® Middle single-coils that come on the Ibanez JEM are not ordinarily stocked at retail outlets, though some online dealers carry this model as the ISCV2. You can achieve a similar result by wiring an HS-2™ for single-coil operation only: black wire hot, red and bare wires ground, green and white not connected.
Your ClipLock® nylon strap is too long for me even if I adjust it short. Do you make extra short versions?
Yes, you can order an extra-short ClipLock® nylon strap which is about 3.5 inches (9 cm) shorter than our standard length. There is no extra charge.
Is there F-spacing for single-coils?
All of our single-coil-sized pickups are designed for F-spaced applications.
Is there an extra charge for colors?
The List Price for DiMarzio® full-size humbuckers applies to black, cream and black/cream only. All other colors and color combinations on full-size humbuckers have a $10 higher List Price. Dealer prices may vary.
Can I change my pickup's color?
Full-sized humbuckers with visible coils have a permanent, molded-in color that can not be changed. Most pickups for Strat and Tele replacement have replaceable covers that come in a variety of colors available here. Most other models have non-replaceable covers.
I installed one of your pickups and it's not really what I expected.
We want you to be happy with your new DiMarzio® pickup. For U.S. residents, our full 30-day exchange policy can be found here.
Does it matter which direction I install my pickup?
Most humbuckers are symmetrical and their sound does not change at all when installed backwards. Humbuckers that are not mentioned in this FAQ sound the same when installed in either direction.
How long does it take to get pickups in colors?
Generally, orders for pickups in colors take an extra day or two to leave our factory. As of 2020-2021, lead times may be further extended due to COVID-19.
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Terms and Conditions
By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
Shipping & Returns
SHIPPING:
DiMarzio® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
DIMARZIO® 5 YEAR WARRANTY
Contact Us
Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
Fax
+1 (718) 720-5296
We endeavor to reply to most emails by the next business day.
General Info/Sales: [email protected]
Technical Support: [email protected]
Mail / Shipping