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FAQ
Can I get the ____ model that you made for a guitar company?
We are occasionally able to sell some OEM pickups directly to customers, or to make a recommendation as to which other pickup in our retail line would most closely resemble it. For additional information, please contact our tech department at [email protected].
What is a DiMarzio® ClipLock® Guitar Strap?
DiMarzio® ClipLock® Quick Release strap system is the most secure and unique fastening method available. The cornerstone of the ClipLock® strap is the heavy-duty acetal clip that allows you to change it easily from guitar to guitar with a little fingertip pressure, yet has enough holding power to meet military specifications.The ClipLock® fastens permanently between your guitar body and strap buttons with two sturdy brass bushings and extra-long screws (included). DiMarzio® ClipLock® straps adjust in length from 43 to 63 inches (110-160 cm), measured between the strap buttons.
I have humbucking pickups in my guitar, but I hear noise when I take my hand off the strings.
Humbucking pickups are designed to reduce low-frequency hum from the power lines at 50 - 60 hertz. However, there are often rooms with sources of noise at higher audio frequencies. This “hash” can be distinguished from “hum” by noting that it changes when you adjust your tone control, while line frequency “hum” hardly changes at all. Humbucking pickups do not completely eliminate this high frequency noise.
Can I get a DiMarzio® pickup with a custom winding or a different polepiece style from standard?
At this time we do not do custom winding or hardware. However, you may not be familiar with some of our older models that are no longer listed, and one of these models may be just what you need. Please call or email our technicians for advice.
I live outside the U.S.A. Can you tell me which dealers in my area carry your products?
We recommend that you contact your national DiMarzio® distributor (where available) directly for more information. To do this, please visit http://www.dimarzio.com/distributors and select your country from the dropdown menu. If no distributor is shown for your country, or your country is not listed, please contact us directly for buying options.
What are Airbuckers?
Airbuckers are full-sized humbuckers that contain a gap or space between the magnet and the polepieces. The distance is quite small, and may be filled with nothing but air or by some non-magnetic material. The purpose of the gap is to lessen the magnetic field over the pickup, which in turn lets the string vibrate more freely. This results in a purer, more open sound and improved sustain.
Do I need a Standard or F-Spaced pickup?
DiMarzio full-size humbuckers are available in two different spacings for better string-to-pole piece alignment. Guitar makers vary both their bridge and nut dimensions, and offshore production can also be different from USA versions.
Too much distortion?
It's also true that using a high-output or "distortion" pickup with the lead channel of a very high-gain amp may create an extremely distorted sound, to the point where individual notes have reduced definition and chords blur together. The best way to reduce the amount of distortion in this situation is by lowering your amp's preamp volume or first gain control.
What is a distortion pickup?
All magnetic pickups produce a clean signal with no distortion. Distortion is produced either in the amplifier or in effects pedals or rack effects. When a pickup is said to produce distortion, it indicates a pickup with high output, which more easily drives amplifiers into distortion. An amplifier with a totally clean channel or clean setting may not distort at all, even with a high output pickup.
How do I connect a 4-conductor pickup?
For normal series-humbucking wiring, solder the black and white wires to each other and insulate that connection with tape. The red wire is the hot output and the green and bare wires go to ground, usually by soldering them to the back of a pot. If the pickup sounds "out-of-phase" when played with other pickups, use the green as hot and connect the red and bare to ground.
What DiMarzio pickups did Eddie Van Halen use?
1) In the early 1990s, DiMarzio designed both the neck and bridge pickups for the (now discontinued) famous Van Halen Music Man signature guitar. This was the first ground up guitar design that Van Halen made. (See DiMarzio Remembering Van Halen)
Does it matter which direction I install my pickup?
Most humbuckers are symmetrical and their sound does not change at all when installed backwards. Humbuckers that are not mentioned in this FAQ sound the same when installed in either direction.
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Terms and Conditions
By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
Tech Support
Our technical support hours are Monday through Friday 11:00 AM - 3:00 PM Eastern Time
Phone
+1 (718) 816-8112
Toll free: (800) 221-6468
Email
We endeavor to reply to most emails by the next business day.
Additional Support Links
Shipping & Returns
SHIPPING:
DiMarzio® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
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Contact Us
Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
Fax
+1 (718) 720-5296
We endeavor to reply to most emails by the next business day.
General Info/Sales: [email protected]
Technical Support: [email protected]
Mail / Shipping