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FAQ
Can I order a pickup with a plug-in base, like those on the Music Man Majesty or Ibanez 7-string Iron Label guitar?
Many of our 6-string, 7-string, and 8-string full-size humbuckers are available for order with a PCB (Printed Circuit Board) base that features a 5-pin connector which mates with an included 4-conductor cable and makes our pickups truly plug-and-play. There is an extra charge of $10 List Price for this type of base, and these pickups may be ordered new by calling or emailing us directly. However, existing pickups with standard bases cannot be retrofitted with a PCB base and plug-in connector after purchase.
Can I get extra strap ends to install on my other guitars so I can use the same strap?
What pickups do you make for Parker Fly?
In addition to the Parker Fly Custom Neck model PHWP1 and Parker Fly Custom Bridge model PWHP2, which are currently standard on most recent Flys, we also offer Fly versions of the Humbucker From Hell®, PAF®, PAF® bridge, PAF Pro®, PAF Joe™, FRED®, Mo' Joe™, Norton®, Air Norton™, Air Zone™, Tone Zone®, Breed™ neck and bridge models, Air Classic™ neck and bridge, Bluesbucker™, AT-1™, EJ Custom™ neck and bridge models and LiquiFire™.
What is a distortion pickup?
All magnetic pickups produce a clean signal with no distortion. Distortion is produced either in the amplifier or in effects pedals or rack effects. When a pickup is said to produce distortion, it indicates a pickup with high output, which more easily drives amplifiers into distortion. An amplifier with a totally clean channel or clean setting may not distort at all, even with a high output pickup.
What happens when two pickups are out of phase?
When two pickups are out of phase with each other, there is significant signal cancellation across the guitar’s entire frequency range. This results in a hollow sound and a drop in output. However, two pickups are never either completely in or out of phase, because they are located under different parts of the string, and are therefore cancelling different frequencies. The specific distance between the 2 pickups and the specific pickup models will affect how much cancellation occurs. The out-of-phase output drop is most apparent with a dead-clean amp setting.
I have humbucking pickups in my guitar, but I hear noise when I take my hand off the strings.
Humbucking pickups are designed to reduce low-frequency hum from the power lines at 50 - 60 hertz. However, there are often rooms with sources of noise at higher audio frequencies. This “hash” can be distinguished from “hum” by noting that it changes when you adjust your tone control, while line frequency “hum” hardly changes at all. Humbucking pickups do not completely eliminate this high frequency noise.
What is the price?
The suggested U.S. retail prices of our products can be found throughout this site or by requesting a full copy of our consumer price list. DiMarzio® dealers determine actual retail prices in their own stores, but most dealers offer our suggested retail price. Prices outside the USA are generally higher due to import costs and VAT.
What's the difference between a Super Distortion® and a Dual Sound®?
In our current production, there is no difference whatsoever, but we include a 500K push-pull pot with the Dual Sound®. Our original Super Distortion® had 1 conductor plus shield. We introduced the Dual Sound® with three conductors plus shield to allow more wiring options. As guitar manufacturers and players became more sophisticated, the market demanded four conductors plus shield on all humbuckers, so both models now have four conductors, as do all of our full-size humbuckers.
Can I get a special color combination on a humbucker, such as blue and violet?
Yes, but be sure to specify which color goes toward the neck and which goes toward the bridge.
Is there an extra charge for colors?
The List Price for DiMarzio® full-size humbuckers applies to black, cream and black/cream only. All other colors and color combinations on full-size humbuckers have a $10 higher List Price. Dealer prices may vary.
I installed one of your pickups and it's not really what I expected.
We want you to be happy with your new DiMarzio® pickup. For U.S. residents, our full 30-day exchange policy can be found here.
Does it matter which direction I install my pickup?
Most humbuckers are symmetrical and their sound does not change at all when installed backwards. Humbuckers that are not mentioned in this FAQ sound the same when installed in either direction.
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By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
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Our technical support hours are Monday through Friday 11:00 AM - 3:00 PM Eastern Time
Phone
+1 (718) 816-8112
Toll free: (800) 221-6468
Email
We endeavor to reply to most emails by the next business day.
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DiMarzio® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
DIMARZIO® 5 YEAR WARRANTY
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Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
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+1 (718) 720-5296
We endeavor to reply to most emails by the next business day.
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