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FAQ
What's the difference between a Super Distortion® and a Dual Sound®?
In our current production, there is no difference whatsoever, but we include a 500K push-pull pot with the Dual Sound®. Our original Super Distortion® had 1 conductor plus shield. We introduced the Dual Sound® with three conductors plus shield to allow more wiring options. As guitar manufacturers and players became more sophisticated, the market demanded four conductors plus shield on all humbuckers, so both models now have four conductors, as do all of our full-size humbuckers.
Can I get left-handed pickups for my left-handed guitar?
For most pickup models, you can use standard pickups in a left-handed guitar or bass. For the models where it makes a difference, you can get a special left-handed version at no extra charge. Those models are True Velvet™, True Velvet Bridge™, Red Velvet™, HS-4™, all Virtual Vintage® and Area Strat replacement models, Injector™ neck and bridge, Area T™ neck model.
Can I get a color that is not listed here such as orange?
Colors that are not listed here are not available from DiMarzio® at all.
Is there an extra charge for colors?
The List Price for DiMarzio® full-size humbuckers applies to black, cream and black/cream only. All other colors and color combinations on full-size humbuckers have a $10 higher List Price. Dealer prices may vary.
Can I get a special color combination on a humbucker, such as blue and violet?
Yes, but be sure to specify which color goes toward the neck and which goes toward the bridge.
I installed one of your pickups and it's not really what I expected.
We want you to be happy with your new DiMarzio® pickup. For U.S. residents, our full 30-day exchange policy can be found here.
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Terms and Conditions
By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
Tech Support
Our technical support hours are Monday through Friday 11:00 AM - 3:00 PM Eastern Time
Phone
+1 (718) 816-8112
Toll free: (800) 221-6468
Email
We endeavor to reply to most emails by the next business day.
Additional Support Links
Shipping & Returns
SHIPPING:
DiMarzio® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
DIMARZIO® 5 YEAR WARRANTY
Contact Us
Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
Fax
+1 (718) 720-5296
We endeavor to reply to most emails by the next business day.
General Info/Sales: [email protected]
Technical Support: [email protected]
Mail / Shipping