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FAQ
What's the difference between a Super Distortion® and a Dual Sound®?
In our current production, there is no difference whatsoever, but we include a 500K push-pull pot with the Dual Sound®. Our original Super Distortion® had 1 conductor plus shield. We introduced the Dual Sound® with three conductors plus shield to allow more wiring options. As guitar manufacturers and players became more sophisticated, the market demanded four conductors plus shield on all humbuckers, so both models now have four conductors, as do all of our full-size humbuckers.
How do I connect a 4-conductor pickup?
For normal series-humbucking wiring, solder the black and white wires to each other and insulate that connection with tape. The red wire is the hot output and the green and bare wires go to ground, usually by soldering them to the back of a pot. If the pickup sounds "out-of-phase" when played with other pickups, use the green as hot and connect the red and bare to ground.
What are Airbuckers?
Airbuckers are full-sized humbuckers that contain a gap or space between the magnet and the polepieces. The distance is quite small, and may be filled with nothing but air or by some non-magnetic material. The purpose of the gap is to lessen the magnetic field over the pickup, which in turn lets the string vibrate more freely. This results in a purer, more open sound and improved sustain.
I have humbucking pickups in my guitar, but I hear noise when I take my hand off the strings.
Humbucking pickups are designed to reduce low-frequency hum from the power lines at 50 - 60 hertz. However, there are often rooms with sources of noise at higher audio frequencies. This “hash” can be distinguished from “hum” by noting that it changes when you adjust your tone control, while line frequency “hum” hardly changes at all. Humbucking pickups do not completely eliminate this high frequency noise.
Can I get a DiMarzio® pickup with a custom winding or a different polepiece style from standard?
At this time we do not do custom winding or hardware. However, you may not be familiar with some of our older models that are no longer listed, and one of these models may be just what you need. Please call or email our technicians for advice.
How long does it take to get pickups in colors?
Generally, orders for pickups in colors take an extra day or two to leave our factory. As of 2020-2021, lead times may be further extended due to COVID-19.
What are "DiMarzio® black back pickups"?
Although "black back" is not a nickname that we have ever used, it commonly refers to the fact that some of our humbuckers have black base plates rather than brass or nickel silver. This is simply a cosmetic choice which does not affect performance, and it doesn't actually refer to specific models. However, the Breed™ and Evolution® models are built with black base plates as a standard feature.
Too much distortion?
It's also true that using a high-output or "distortion" pickup with the lead channel of a very high-gain amp may create an extremely distorted sound, to the point where individual notes have reduced definition and chords blur together. The best way to reduce the amount of distortion in this situation is by lowering your amp's preamp volume or first gain control.
Can I get a special color combination on a humbucker, such as blue and violet?
Yes, but be sure to specify which color goes toward the neck and which goes toward the bridge.
I live outside the U.S.A. Can you tell me which dealers in my area carry your products?
We recommend that you contact your national DiMarzio® distributor (where available) directly for more information. To do this, please visit http://www.dimarzio.com/distributors and select your country from the dropdown menu. If no distributor is shown for your country, or your country is not listed, please contact us directly for buying options.
Can I get left-handed pickups for my left-handed guitar?
For most pickup models, you can use standard pickups in a left-handed guitar or bass. For the models where it makes a difference, you can get a special left-handed version at no extra charge. Those models are True Velvet™, True Velvet Bridge™, Red Velvet™, HS-4™, all Virtual Vintage® and Area Strat replacement models, Injector™ neck and bridge, Area T™ neck model.
Can I change my pickup's color?
Full-sized humbuckers with visible coils have a permanent, molded-in color that can not be changed. Most pickups for Strat and Tele replacement have replaceable covers that come in a variety of colors available here. Most other models have non-replaceable covers.
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Terms and Conditions
By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
Tech Support
Our technical support hours are Monday through Friday 11:00 AM - 3:00 PM Eastern Time
Phone
+1 (718) 816-8112
Toll free: (800) 221-6468
Email
We endeavor to reply to most emails by the next business day.
Additional Support Links
Shipping & Returns
SHIPPING:
DiMarzio® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
DIMARZIO® 5 YEAR WARRANTY
Contact Us
Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
Fax
+1 (718) 720-5296
We endeavor to reply to most emails by the next business day.
General Info/Sales: [email protected]
Technical Support: [email protected]
Mail / Shipping