As we all know, these are uncertain times, and companies across the globe are having to make difficult changes to protect the health of their employees and customers. By order of the state of New York, DiMarzio has had to suspend all production and close our Staten Island manufacturing facility. The duration of this closure is unknown at this time.
OFFICE HOURS AND COMMUNICATION:
Our office staff will continue to work remotely as much as possible, and we are available to answer any questions or concerns that you may have at both [email protected] and [email protected]. These email addresses will be answered remotely as frequently as possible.
Our remote staff is also available by phone between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday.
Sales and customer service: (718) 981-9286 or toll free at (800) 221-6468
Tech Support: (718) 816-8112
ORDER STATUS AND SHIPMENTS:
We are still able to ship a limited number of standard items from our existing stock. However, special-order items will not be available until we are able to reopen.
If you have placed any order with us by web, phone or email, please rest assured that it will be made and shipped to you as soon as we are able to do so. We will strive to deliver all customer orders in the sequence in which they were received once our facilities are reopened.
If you have not yet placed your order, you may still do so on our website; however, please note that payment will still be collected at the time of order placement even though we cannot guarantee when we'll be able to deliver your order.
If you have already placed your order but are not able to wait for your items and would like to inquire about a refund, please contact [email protected]
FOR FURTHER INFORMATION:
We will update this page as the situation changes, so please refer back to www.dimarzio.com for the latest information. We wish you peace and health from the DiMarzio family to yours.